Lock-in period

Meaning

A lock-in period is a minimum time you agree to stay with a service, with possible charges for leaving earlier. Not every plan has one, so ask clearly whether it applies, when it starts, how long it runs, how the early exit charge is calculated and how much notice is needed to end the service. Also ask whether the period restarts when you change plans, move home or accept an upgrade, and whether the plan renews automatically. Get the answers in writing. See also: Security deposit, and the guide Installation, Contract and Router Charges to Ask About.