What is TRAI?

The answer

TRAI is the Telecom Regulatory Authority of India, which oversees telecom services including broadband. It issues regulations and directions on matters such as quality of service, tariff transparency and consumer protection, and its official website carries consumer information. It generally directs consumers to use the provider's own redressal route first. Rules and contact details are updated from time to time, so check the official TRAI website for the current text instead of relying on memory or secondhand summaries.